mirror of
https://bitbucket.org/wisemapping/wisemapping-frontend.git
synced 2024-11-25 07:47:55 +01:00
86 lines
6.8 KiB
Plaintext
86 lines
6.8 KiB
Plaintext
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<map name="Cs2" version="tango">
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<topic central="true" text="customer service" id="1592995925">
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<topic position="200,-150" order="0" text="Knowlegebase" shape="line" id="98093912">
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<topic position="200,-200" order="0" text="Known Issues" shape="line" id="1309124106"/>
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<topic position="-290,-212" order="0" text="FAQ" shape="line" id="1368109230"/>
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<topic position="-380,-187" order="1" text="Forums" shape="line" id="657347836"/>
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<topic position="-470,-162" order="2" text="Wiki" shape="line" id="1938926329"/>
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<topic position="-560,-137" order="3" text="Unknown Issues" shape="line" id="1637511280">
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<topic position="560,-149" order="0" text="Research" shape="line" id="1385825879"/>
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</topic>
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</topic>
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<topic position="-290,-50" order="0" text="Ticket" shape="line" id="1463054385">
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<topic position="290,-175" order="0" text="Ticket ID" shape="line" id="1335624277"/>
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<topic position="380,-150" order="1" text="Private Notes" shape="line" id="819549333"/>
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<topic position="470,-125" order="2" text="Department" shape="line" id="171911120"/>
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<topic position="560,-100" order="3" text="Status" shape="line" id="1777345701">
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<topic position="-560,-150" order="0" text="Open" shape="line" id="1313226689"/>
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<topic position="-650,-125" order="1" text="Hold" shape="line" id="716802687"/>
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<topic position="-740,-100" order="2" text="Closed" shape="line" id="818898364">
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<topic position="740,-125" order="0" text="Feedback" shape="line" id="887636560"/>
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<topic position="830,-100" order="1" text="Resolution" shape="line" id="1620504932"/>
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</topic>
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<topic position="-830,-75" order="3" text="Escallation" shape="line" id="242930354"/>
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</topic>
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<topic position="650,-75" order="4" text="Mass Actions" shape="line" id="828213838"/>
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<topic position="740,-50" order="5" text="Alerts" shape="line" id="892025191"/>
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<topic position="830,-25" order="6" text="Rules" shape="line" id="595242884"/>
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<topic position="920,0" order="7" text="Symptom" shape="line" id="747330411"/>
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<topic position="1010,25" order="8" text="Regarding" shape="line" id="1142541362"/>
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<topic position="1100,50" order="9" text="Histories" shape="line" id="1142545310">
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<topic position="-1100,-12" order="0" text="Product" shape="line" id="288380550"/>
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<topic position="-1190,13" order="1" text="Customer" shape="line" id="1766807738"/>
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<topic position="-1280,38" order="2" text="Actions" shape="line" id="351457877">
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<topic position="1280,13" order="0" text="Timelog" shape="line" id="1500843355"/>
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<topic position="1370,38" order="1" text="Audit Log" shape="line" id="346207313"/>
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</topic>
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<topic position="-1370,63" order="3" text="Discussion" shape="line" id="1605414970"/>
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<topic position="-1460,88" order="4" text="Ticket" shape="line" id="787829538"/>
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</topic>
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</topic>
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<topic position="-380,-25" order="1" text="Customer" shape="line" shrink="true" id="647492376">
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<topic position="380,-87" order="0" text="Phone" shape="line" id="757452852"/>
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<topic position="470,-62" order="1" text="Fax" shape="line" id="959016540"/>
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<topic position="560,-37" order="2" text="Email" shape="line" id="696163716"/>
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<topic position="650,-12" order="3" text="Internet" shape="line" id="1828588028"/>
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<topic position="740,13" order="4" text="Walk-in" shape="line" id="1907652799"/>
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</topic>
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<topic position="-470,0" order="2" text="staff" shape="line" shrink="true" id="924788080">
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<topic position="470,-50" order="0" text="Department" shape="line" id="165314555"/>
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<topic position="560,-25" order="1" text="Permissions" shape="line" id="825890103"/>
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<topic position="650,0" order="2" text="SLA" shape="line" id="1049659060"/>
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<topic position="740,25" order="3" text="Administration" shape="line" id="270823606">
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<topic position="-740,0" order="0" text="Reporting" shape="line" id="1748699058">
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<topic position="740,-37" order="0" text="Ticket Status" shape="line" id="427049954"/>
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<topic position="830,-12" order="1" text="Time to Close" shape="line" id="62650907"/>
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<topic position="920,13" order="2" text="Feedback" shape="line" id="838838797"/>
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</topic>
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<topic position="-830,25" order="1" text="Editing" shape="line" id="1560932006">
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<topic position="830,-37" order="0" text="Knowledgebase" shape="line" id="632792741"/>
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<topic position="920,-12" order="1" text="Tickets" shape="line" id="1883517493"/>
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<topic position="1010,13" order="2" text="Customers" shape="line" id="561204510"/>
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<topic position="1100,38" order="3" text="Staff " shape="line" id="541677486"/>
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<topic position="1190,63" order="4" text="Rules" shape="line" id="813907534"/>
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</topic>
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</topic>
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</topic>
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<topic position="-560,25" order="3" text="product" shape="line" id="1">
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<topic position="560,-12" order="0" text="features" shape="line" id="1667549384"/>
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<topic position="650,13" order="1" text="compoents" shape="line" id="1175119973"/>
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<topic position="740,38" order="2" text="available warantees" shape="line" id="1511030328"/>
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</topic>
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<topic position="-650,50" order="4" text="SLA" shape="line" shrink="true" id="1543393034">
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<topic position="650,0" order="0" text="Priority" shape="line" id="1905544545"/>
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<topic position="740,25" order="1" text="Escallation" shape="line" id="652194297"/>
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<topic position="830,50" order="2" text="Payment" shape="line" id="857048464"/>
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<topic position="920,75" order="3" text="Paid" shape="line" id="990199362"/>
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</topic>
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<topic position="-740,75" order="5" text="Customer Contact/Maintenance (Marketing!)" shape="line" id="145254142"/>
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<topic position="-830,100" order="6" text="Resources" shape="line" id="917538358">
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<topic position="830,75" order="0" text="http://www.joelonsoftware.com/articles/customerservice.html" shape="line" id="588824168"/>
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<topic position="920,100" order="1" text="Peder Halseide, Customer Service Consultant. " shape="line" id="1123816913">
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<link url="http://www.adeft.com" urlType="url"/>
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</topic>
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</topic>
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</topic>
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</map>
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