mirror of
https://bitbucket.org/wisemapping/wisemapping-frontend.git
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91 lines
7.6 KiB
Plaintext
91 lines
7.6 KiB
Plaintext
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<map version="1.0.1">
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<!-- To view this file, download free mind mapping software FreeMind from http://freemind.sourceforge.net -->
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<node CREATED="1184132862328" ID="Freemind_Link_1592995925" MODIFIED="1184479205015" TEXT="customer service">
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<cloud/>
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<node CREATED="1184133033250" ID="Freemind_Link_98093912" MODIFIED="1184479796968" POSITION="right" TEXT="Knowlegebase">
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<node CREATED="1184133047500" ID="Freemind_Link_1309124106" MODIFIED="1184479106531" TEXT="Known Issues">
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<linktarget COLOR="#b0b0b0" DESTINATION="Freemind_Link_1309124106" ENDARROW="Default" ENDINCLINATION="303;0;" ID="Freemind_Arrow_Link_892211398" SOURCE="Freemind_Link_1620504932" STARTARROW="None" STARTINCLINATION="303;0;"/>
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</node>
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<node CREATED="1184133050437" ID="Freemind_Link_1368109230" MODIFIED="1184133058812" TEXT="FAQ"/>
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<node CREATED="1184133059359" ID="Freemind_Link_657347836" MODIFIED="1184133064687" TEXT="Forums"/>
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<node CREATED="1184133065093" ID="Freemind_Link_1938926329" MODIFIED="1184133066531" TEXT="Wiki"/>
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<node CREATED="1184133072562" ID="Freemind_Link_1637511280" MODIFIED="1184133076281" TEXT="Unknown Issues">
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<node CREATED="1184133080968" ID="Freemind_Link_1385825879" MODIFIED="1184133082906" TEXT="Research"/>
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</node>
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</node>
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<node CREATED="1184133037078" ID="Freemind_Link_1463054385" MODIFIED="1184479800593" POSITION="right" TEXT="Ticket">
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<node CREATED="1184133092937" ID="Freemind_Link_1335624277" MODIFIED="1184133095078" TEXT="Ticket ID"/>
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<node CREATED="1184133095500" ID="Freemind_Link_819549333" MODIFIED="1184133106921" TEXT="Private Notes"/>
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<node CREATED="1184133127265" ID="Freemind_Link_171911120" MODIFIED="1184133129812" TEXT="Department"/>
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<node CREATED="1184133130343" ID="Freemind_Link_1777345701" MODIFIED="1184133131671" TEXT="Status">
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<node CREATED="1184133144546" ID="Freemind_Link_1313226689" MODIFIED="1184133146125" TEXT="Open"/>
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<node CREATED="1184133146562" ID="Freemind_Link_716802687" MODIFIED="1184133151218" TEXT="Hold"/>
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<node CREATED="1184133151890" ID="Freemind_Link_818898364" MODIFIED="1184133153265" TEXT="Closed">
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<node CREATED="1184133162109" ID="Freemind_Link_887636560" MODIFIED="1184133165843" TEXT="Feedback"/>
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<node CREATED="1184133166078" ID="Freemind_Link_1620504932" MODIFIED="1184479106531" TEXT="Resolution">
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<arrowlink DESTINATION="Freemind_Link_1309124106" ENDARROW="Default" ENDINCLINATION="303;0;" ID="Freemind_Arrow_Link_892211398" STARTARROW="None" STARTINCLINATION="303;0;"/>
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</node>
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</node>
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<node CREATED="1184133206343" ID="Freemind_Link_242930354" MODIFIED="1184133208921" TEXT="Escallation"/>
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</node>
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<node CREATED="1184133220734" ID="Freemind_Link_828213838" MODIFIED="1184133224265" TEXT="Mass Actions"/>
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<node CREATED="1184133224625" ID="Freemind_Link_892025191" MODIFIED="1184133226109" TEXT="Alerts"/>
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<node CREATED="1184133226531" ID="Freemind_Link_595242884" MODIFIED="1184133234375" TEXT="Rules"/>
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<node CREATED="1184133234734" ID="Freemind_Link_747330411" MODIFIED="1184133240437" TEXT="Symptom"/>
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<node CREATED="1184133240843" ID="Freemind_Link_1142541362" MODIFIED="1184133242359" TEXT="Regarding"/>
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<node CREATED="1184133248375" ID="Freemind_Link_1142545310" MODIFIED="1184133254171" TEXT="Histories">
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<node CREATED="1184133255062" ID="Freemind_Link_288380550" MODIFIED="1184133263906" TEXT="Product"/>
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<node CREATED="1184133264234" ID="Freemind_Link_1766807738" MODIFIED="1184133265406" TEXT="Customer"/>
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<node CREATED="1184133265656" ID="Freemind_Link_351457877" MODIFIED="1184133271609" TEXT="Actions">
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<node CREATED="1184133272218" ID="Freemind_Link_1500843355" MODIFIED="1184133274250" TEXT="Timelog"/>
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<node CREATED="1184133274687" ID="Freemind_Link_346207313" MODIFIED="1184133280578" TEXT="Audit Log"/>
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</node>
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<node CREATED="1184133287500" ID="Freemind_Link_1605414970" MODIFIED="1184133294687" TEXT="Discussion"/>
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<node CREATED="1184133295078" ID="Freemind_Link_787829538" MODIFIED="1184133296296" TEXT="Ticket"/>
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</node>
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</node>
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<node CREATED="1184133324062" FOLDED="true" ID="Freemind_Link_647492376" MODIFIED="1184479784453" POSITION="left" TEXT="Customer" VSHIFT="-63">
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<node CREATED="1184133327718" ID="Freemind_Link_757452852" MODIFIED="1184133329656" TEXT="Phone"/>
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<node CREATED="1184133330078" ID="Freemind_Link_959016540" MODIFIED="1184479781250" TEXT="Fax"/>
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<node CREATED="1184133331546" ID="Freemind_Link_696163716" MODIFIED="1184133332875" TEXT="Email"/>
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<node CREATED="1184133339750" ID="Freemind_Link_1828588028" MODIFIED="1184133341812" TEXT="Internet"/>
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<node CREATED="1184133342187" ID="Freemind_Link_1907652799" MODIFIED="1184133346234" TEXT="Walk-in"/>
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</node>
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<node CREATED="1184132932687" FOLDED="true" ID="Freemind_Link_924788080" MODIFIED="1184479803234" POSITION="left" TEXT="staff">
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<node CREATED="1184132949562" ID="Freemind_Link_165314555" MODIFIED="1184132952437" TEXT="Department"/>
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<node CREATED="1184132953078" ID="Freemind_Link_825890103" MODIFIED="1184132955000" TEXT="Permissions"/>
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<node CREATED="1184132955500" ID="Freemind_Link_1049659060" MODIFIED="1184132956796" TEXT="SLA"/>
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<node CREATED="1184132957187" ID="Freemind_Link_270823606" MODIFIED="1184132965031" TEXT="Administration">
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<node CREATED="1184132968140" ID="Freemind_Link_1748699058" MODIFIED="1184132970203" TEXT="Reporting">
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<node CREATED="1184132980203" ID="Freemind_Link_427049954" MODIFIED="1184132982593" TEXT="Ticket Status"/>
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<node CREATED="1184132982953" ID="Freemind_Link_62650907" MODIFIED="1184132984984" TEXT="Time to Close"/>
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<node CREATED="1184132985312" ID="Freemind_Link_838838797" MODIFIED="1184132991468" TEXT="Feedback"/>
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</node>
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<node CREATED="1184132970546" ID="Freemind_Link_1560932006" MODIFIED="1184132971828" TEXT="Editing">
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<node CREATED="1184133001796" ID="Freemind_Link_632792741" MODIFIED="1184133004671" TEXT="Knowledgebase"/>
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<node CREATED="1184133005296" ID="Freemind_Link_1883517493" MODIFIED="1184133009062" TEXT="Tickets"/>
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<node CREATED="1184133009468" ID="Freemind_Link_561204510" MODIFIED="1184133010703" TEXT="Customers"/>
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<node CREATED="1184133016093" ID="Freemind_Link_541677486" MODIFIED="1184133018015" TEXT="Staff "/>
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<node CREATED="1184133018703" ID="Freemind_Link_813907534" MODIFIED="1184133019765" TEXT="Rules"/>
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</node>
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</node>
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</node>
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<node CREATED="1184132902765" ID="_" MODIFIED="1184132905656" POSITION="left" TEXT="product">
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<node CREATED="1184132906968" ID="Freemind_Link_1667549384" MODIFIED="1184132910031" TEXT="features"/>
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<node CREATED="1184132910375" ID="Freemind_Link_1175119973" MODIFIED="1184132915250" TEXT="compoents"/>
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<node CREATED="1184132915718" ID="Freemind_Link_1511030328" MODIFIED="1184132927312" TEXT="available warantees"/>
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</node>
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<node CREATED="1184133107203" FOLDED="true" ID="Freemind_Link_1543393034" MODIFIED="1184133108781" POSITION="right" TEXT="SLA">
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<node CREATED="1184133110296" ID="Freemind_Link_1905544545" MODIFIED="1184133117765" TEXT="Priority"/>
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<node CREATED="1184133118000" ID="Freemind_Link_652194297" MODIFIED="1184133119937" TEXT="Escallation"/>
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<node CREATED="1184245108015" ID="Freemind_Link_857048464" MODIFIED="1184245121218" TEXT="Payment"/>
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<node CREATED="1184255436390" ID="Freemind_Link_990199362" MODIFIED="1184255445671" TEXT="Paid"/>
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</node>
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<node CREATED="1184255413812" ID="Freemind_Link_145254142" MODIFIED="1184255426156" POSITION="right" TEXT="Customer Contact/Maintenance (Marketing!)"/>
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<node CREATED="1184478823359" ID="Freemind_Link_917538358" MODIFIED="1184478834937" POSITION="left" TEXT="Resources">
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<node CREATED="1184478835843" ID="Freemind_Link_588824168" MODIFIED="1184478839500" TEXT="http://www.joelonsoftware.com/articles/customerservice.html"/>
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<node CREATED="1184478840390" ID="Freemind_Link_1123816913" LINK="http://www.adeft.com" MODIFIED="1184478932921" TEXT="Peder Halseide, Customer Service Consultant. "/>
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</node>
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</node>
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</map>
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