<map name="Cs2" version="tango"> <topic central="true" text="customer service" id="1592995925"> <topic position="200,-150" order="0" text="Knowlegebase" shape="line" id="98093912"> <topic position="200,-200" order="0" text="Known Issues" shape="line" id="1309124106"/> <topic position="-290,-212" order="0" text="FAQ" shape="line" id="1368109230"/> <topic position="-380,-187" order="1" text="Forums" shape="line" id="657347836"/> <topic position="-470,-162" order="2" text="Wiki" shape="line" id="1938926329"/> <topic position="-560,-137" order="3" text="Unknown Issues" shape="line" id="1637511280"> <topic position="560,-149" order="0" text="Research" shape="line" id="1385825879"/> </topic> </topic> <topic position="-290,-50" order="0" text="Ticket" shape="line" id="1463054385"> <topic position="290,-175" order="0" text="Ticket ID" shape="line" id="1335624277"/> <topic position="380,-150" order="1" text="Private Notes" shape="line" id="819549333"/> <topic position="470,-125" order="2" text="Department" shape="line" id="171911120"/> <topic position="560,-100" order="3" text="Status" shape="line" id="1777345701"> <topic position="-560,-150" order="0" text="Open" shape="line" id="1313226689"/> <topic position="-650,-125" order="1" text="Hold" shape="line" id="716802687"/> <topic position="-740,-100" order="2" text="Closed" shape="line" id="818898364"> <topic position="740,-125" order="0" text="Feedback" shape="line" id="887636560"/> <topic position="830,-100" order="1" text="Resolution" shape="line" id="1620504932"/> </topic> <topic position="-830,-75" order="3" text="Escallation" shape="line" id="242930354"/> </topic> <topic position="650,-75" order="4" text="Mass Actions" shape="line" id="828213838"/> <topic position="740,-50" order="5" text="Alerts" shape="line" id="892025191"/> <topic position="830,-25" order="6" text="Rules" shape="line" id="595242884"/> <topic position="920,0" order="7" text="Symptom" shape="line" id="747330411"/> <topic position="1010,25" order="8" text="Regarding" shape="line" id="1142541362"/> <topic position="1100,50" order="9" text="Histories" shape="line" id="1142545310"> <topic position="-1100,-12" order="0" text="Product" shape="line" id="288380550"/> <topic position="-1190,13" order="1" text="Customer" shape="line" id="1766807738"/> <topic position="-1280,38" order="2" text="Actions" shape="line" id="351457877"> <topic position="1280,13" order="0" text="Timelog" shape="line" id="1500843355"/> <topic position="1370,38" order="1" text="Audit Log" shape="line" id="346207313"/> </topic> <topic position="-1370,63" order="3" text="Discussion" shape="line" id="1605414970"/> <topic position="-1460,88" order="4" text="Ticket" shape="line" id="787829538"/> </topic> </topic> <topic position="-380,-25" order="1" text="Customer" shape="line" shrink="true" id="647492376"> <topic position="380,-87" order="0" text="Phone" shape="line" id="757452852"/> <topic position="470,-62" order="1" text="Fax" shape="line" id="959016540"/> <topic position="560,-37" order="2" text="Email" shape="line" id="696163716"/> <topic position="650,-12" order="3" text="Internet" shape="line" id="1828588028"/> <topic position="740,13" order="4" text="Walk-in" shape="line" id="1907652799"/> </topic> <topic position="-470,0" order="2" text="staff" shape="line" shrink="true" id="924788080"> <topic position="470,-50" order="0" text="Department" shape="line" id="165314555"/> <topic position="560,-25" order="1" text="Permissions" shape="line" id="825890103"/> <topic position="650,0" order="2" text="SLA" shape="line" id="1049659060"/> <topic position="740,25" order="3" text="Administration" shape="line" id="270823606"> <topic position="-740,0" order="0" text="Reporting" shape="line" id="1748699058"> <topic position="740,-37" order="0" text="Ticket Status" shape="line" id="427049954"/> <topic position="830,-12" order="1" text="Time to Close" shape="line" id="62650907"/> <topic position="920,13" order="2" text="Feedback" shape="line" id="838838797"/> </topic> <topic position="-830,25" order="1" text="Editing" shape="line" id="1560932006"> <topic position="830,-37" order="0" text="Knowledgebase" shape="line" id="632792741"/> <topic position="920,-12" order="1" text="Tickets" shape="line" id="1883517493"/> <topic position="1010,13" order="2" text="Customers" shape="line" id="561204510"/> <topic position="1100,38" order="3" text="Staff " shape="line" id="541677486"/> <topic position="1190,63" order="4" text="Rules" shape="line" id="813907534"/> </topic> </topic> </topic> <topic position="-560,25" order="3" text="product" shape="line" id="1"> <topic position="560,-12" order="0" text="features" shape="line" id="1667549384"/> <topic position="650,13" order="1" text="compoents" shape="line" id="1175119973"/> <topic position="740,38" order="2" text="available warantees" shape="line" id="1511030328"/> </topic> <topic position="-650,50" order="4" text="SLA" shape="line" shrink="true" id="1543393034"> <topic position="650,0" order="0" text="Priority" shape="line" id="1905544545"/> <topic position="740,25" order="1" text="Escallation" shape="line" id="652194297"/> <topic position="830,50" order="2" text="Payment" shape="line" id="857048464"/> <topic position="920,75" order="3" text="Paid" shape="line" id="990199362"/> </topic> <topic position="-740,75" order="5" text="Customer Contact/Maintenance (Marketing!)" shape="line" id="145254142"/> <topic position="-830,100" order="6" text="Resources" shape="line" id="917538358"> <topic position="830,75" order="0" text="http://www.joelonsoftware.com/articles/customerservice.html" shape="line" id="588824168"/> <topic position="920,100" order="1" text="Peder Halseide, Customer Service Consultant. " shape="line" id="1123816913"> <link url="http://www.adeft.com" urlType="url"/> </topic> </topic> </topic> </map>